Frequently asked questions have been grouped into various sections. View related questions:
Shipping & Delivery
How can I track my order?
Once an order is submitted its details are emailed you. This email will contain the order number. You can login with your credentials to our site and track the order status as well as the order details.If you have any issues or queries please get in touch with our Customer Care immediately. Give us a call on +971 656 7777 8 (9am-5pm) or drop us an email at email@example.com
My items haven’t arrived yet. What can I do?
Please allow up to 3-4 weeks for delivery from the day you received the order confirmation. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven’t received any updates, please get in touch with our Customer Care immediately. Give us a call on +971 656 7777 8 (9am-5pm) or drop us an email at firstname.lastname@example.org An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package. If, for any reason, our shipping partner cannot reach you, we will provide you with the instructions to collect the product(s) directly from our shipping partner. In these situations, Rawat reserves the right to cancel the sale contract, in which case, we will fully refund you the amount.
I have bought a furniture product from November Furniture, can you help me assemble it?
We currently provide assembly service at a nominal cost (approximately at the rate of 5% of the product cost paid by you) per product per visit at select locations. For further details, please contact our Customer Care team on +971 656 7777 8 (9am-5pm) or drop us an email at email@example.com